Refunds and Cancellation Guidelines
Uganda Wildlife Authority (UWA) refunds 50% of the gorilla trekking fee in case the visitor fails to track gorillas because of illness following a recommendation by the park warden in charge. The visitors who fail to track gorillas due to gorilla movement to the neighboring countries receive a full refund. However, gorilla trekkers who track gorillas the whole day and fail to see gorillas are refunded 75% of the gorilla tracking fee. All refunds are made at Uganda Wildlife Authority Offices headquarters in Kampala.
Uganda Wildlife Authority (UWA) retains the following percentages upon gorilla permit cancellations;
0 – 8 days to tracking date – no refund
9 – 45 days to tracking date – 75% (25% refund to client)
46-90 days to tracking date – 50%
91 days and above to tracking date – 25% (75% refund to client)
Permits are sold at face value thus selling at higher value is illegal. Additionally, primary sale of permits is a sole role of Uganda Wildlife Authority thus individual or Tour Company selling is illegal. The payment for gorilla permits has to be made directly to Uganda Wildlife Authority.